Q1: Why don't person reply to me?

A: Our person is 24 hours on-line. If nobody reply you , maybe he has other businesses temporarily. So please leave your requirements on e-mail or chat tool, we will reply you as soon as possible.

Q2: Can you guarantee your quality?

A: Of course. We are the manufacture factory. More important, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.

Q3: How do you make your price?

A: We make the price according to our comprehensive costing. And our price will lower than the trade company because we are manufacture. You will get lower.

Q4: When can the machine be shipped after order is placed?

A: It depends on machine model and quantity, some stock machines can be shipped within 3 working days after payment, other customized machines start production after deposit arrived, please contact our staff for detail info.

Q5: How about the warranty and after-sale service?

A: Our machines have two years warranty and lifetime technical support. Help is always just one call or email, and then we can provide a suitable solution within 8 hours after analyzing and estimating the problem. Remote training and door-to-door service is available.

Q6: What is the initial warranty period for machine parts?

A: We provide an initial 12-month warranty for the equipment parts alongside our permanent customer support service.